Our Network Management Center, staffed by a team of specialists with expertise in network equipment, protocols, software and carrier technologies, is operating 24x7 to solve the multiple problems that occur in today’s networking environment. We study your network inside and out so that we can respond quickly and effectively when a problem occurs.

Our powerful WAN monitoring tools check the health of tens of thousands of IP devices every 90 seconds. If a monitored component fails to respond within a preset threshold, we launch a remote fault identification process using diagnostic tools to isolate the problem's cause. If the detected problem is part of the WAN, we work to restore full service as quickly as possible. Traffic is redeployed to fully redundant back-up systems where available.

You are notified of the problem, its cause, a resolution timeframe, and then kept updated until it is resolved. We maintain partnerships with data carriers and equipment vendors to provide timely problem resolution. When on-site work is needed, we make sure the appropriate service vendor is dispatched for repair or replacement. By assuming full responsibility for our customers’ networks, we can offer full lifecycle, end-to-end support service.

Carrier Management
Configuration Management
Documentation
Proactive Analysis & Reporting
Managed E-Mail Services
Managed Internet Service
Managed Server Co-Location
Availability Guarantee

© 2002. Archnet, Inc. Archnet and the Network Architects logos are registered trademarks of Archnet, Inc. All other registered trademarks and service marks are the property of their respective owners. This service description is based on service levels at the time of printing and is subject to change without notice. Warranties and guaranties within are subject to limitations.